Reporting & Complaints Policy

Last updated: 12.11.2026

1. About This Policy

ZigiMe is committed to maintaining a safe and trustworthy platform for adults aged 18 and over.

This policy explains how to report inappropriate or unlawful content, how our team reviews complaints and what happens when a violation is identified.

2. What Can You Report?

You can report:

• Fake profiles or impersonation.
• Stolen photographs or images used without permission.
• Profiles suspected of belonging to someone under 18.
• Nudity, sexually explicit or otherwise prohibited content.
• Harassment, threats, fraud or scams.
• Unauthorised publication of personal information.
• Suspected human trafficking, sexual exploitation, coercion or abuse involving minors.
• Other content that violates our Terms of Service, Community & Safety Guidelines or applicable laws.

3. How to Submit a Report

You can report a profile using the Report Profile option on the website or by contacting our support team.

You do not need to purchase a paid plan to submit a report.

When reporting a problem, please provide:

• The profile link or other information identifying the content.
• The reason for your report.
• A short explanation of the issue.
• Any relevant supporting information, if available.
• Your email address if you would like to receive updates.

If you believe content is illegal, please explain why and identify the specific content concerned.

We may request additional information when necessary to investigate a report.

4. How We Review Reports

Our internal moderation team reviews submitted reports and determines whether further action is required.

We aim to resolve complaints within seven days.

Serious reports, especially those involving suspected minors, exploitation or photographs published without consent, are prioritised and may require immediate action.

Depending on the circumstances, we may:

• Request additional information.
• Temporarily hide content during an investigation.
• Remove photographs or profile information.
• Reject or remove a profile.
• Restrict, suspend or close an account.
• Take other action required by applicable law.

Not every report results in content removal. Decisions are based on the information available, our platform rules and applicable legal requirements.

5. Notifications and Decisions

When we reject, restrict or remove a profile, we will notify the affected user by email and explain the main reason for our decision, subject to applicable legal and safety restrictions.

Where required, we will also inform the person who submitted the report about the outcome.

Notifications will include information about available review or complaint options where applicable.

6. Requesting a Review

If you believe your profile or content was removed or restricted by mistake, you can contact our support team and request a review.

Please include the relevant profile information and explain why you disagree with the decision.

A team member will review your request and respond within a reasonable period.

Any additional rights to challenge a decision under applicable law remain unaffected.

7. Misuse of the Reporting System

Reports should be submitted in good faith.

Please do not knowingly submit false, misleading or abusive reports.

We may take appropriate action against repeated misuse of the reporting system, subject to applicable law.

8. Privacy and Confidentiality

We handle reports and supporting information according to our Privacy Policy.

We share complaint information only when necessary to investigate the issue, comply with the law or protect the rights and safety of affected people.

We cannot guarantee complete anonymity in every situation, particularly where disclosure is legally required.

9. Contact Support

If you have questions about a report, wish to provide additional information or want to challenge a moderation decision, please contact our support team.