Refund & Cancellation Policy

Last updated: 12.11.2026

1. About Paid Services

ZigiMe allows registered users to purchase access to external contact details provided by Profile Owners.

Browsing profiles and viewing approved photographs is free.

The price, duration and features of each paid plan are displayed before purchase.

2. Payments and Billing

Payments are processed securely through our payment service provider.

Before completing a purchase, you will see:

• The total price and currency.
• What your purchase includes.
• How long your access lasts.
• Whether your plan renews automatically.
• Any applicable billing and cancellation conditions.

By completing a purchase, you agree to the payment terms shown at checkout.

3. Subscriptions and Automatic Renewal

Some plans may include recurring payments.

If you purchase a recurring subscription:

• The billing frequency and renewal price will be shown before payment.
• Your subscription will renew automatically until cancelled, as explained at checkout.
• You can cancel future renewals using the cancellation method provided with your subscription.
• Cancellation normally takes effect at the end of the current paid billing period, unless otherwise stated or required by law.

Cancelling a subscription stops future recurring charges. It does not automatically provide a refund for an already paid billing period.

4. One-Time Purchases

If ZigiMe offers one-time purchases, the price and access period will be displayed before payment.

One-time purchases do not renew automatically.

Access ends when the purchased period or entitlement expires.

5. Refund Requests

You may request a refund if:

• You were charged incorrectly or more than once.
• A technical issue prevented you from accessing a paid feature.
• A payment was made without your authorisation.
• You are entitled to a refund under applicable consumer law.

Refund requests are reviewed individually.

Approval of a refund depends on the circumstances of the purchase, applicable law and the payment provider's procedures.

This policy does not limit your statutory consumer rights.

6. EU Consumer Withdrawal Rights

If you are a consumer in the European Union, you may have a legal right to withdraw from an online purchase within 14 days.

The application of this right depends on the type of service purchased, when access begins and the requirements of applicable consumer law.

If you request immediate access during the withdrawal period, we will provide the required information and obtain any necessary acknowledgement or consent at checkout.

Any applicable withdrawal rights, exceptions or payment obligations will be explained before purchase.

Nothing in this policy removes withdrawal or refund rights protected by law.

7. How to Cancel a Subscription

You can cancel a recurring subscription through the cancellation method provided in your account, payment confirmation or billing support instructions.

Cancellation must be available without unreasonable obstacles.

If you need assistance, please contact our support team.

Please cancel before the next renewal date to avoid another scheduled charge.

8. Account Deletion and Paid Access

Deleting your ZigiMe account and cancelling a subscription are separate actions.

If you have an active recurring subscription, you should cancel it before deleting your account or request assistance from support.

Deleting an account does not automatically entitle you to a refund for previously purchased access.

Any applicable consumer rights remain unaffected.

9. Payment Disputes

If you notice an incorrect or unauthorised charge, please contact our support team or your payment provider.

We will review billing concerns and assist with resolving legitimate payment issues.

You may also exercise any rights available through your card issuer or applicable law.

10. Changes to This Policy

We may update this policy when our payment services or legal requirements change.

The latest version will be available on our website. Material changes affecting existing subscriptions will be communicated where required.

11. Contact Support

For cancellation requests, refunds or billing questions, please contact our support team.